fios equipment return locations

2 min read 17-09-2024

When it comes to returning your Fios equipment, knowing where to go and what to do can make the process smooth and stress-free. Whether you're moving, upgrading, or discontinuing your service, returning your equipment is essential to avoid additional fees. This guide will help you understand everything you need to know about Fios equipment return locations.

Why Is Returning Fios Equipment Important?

Returning your Fios equipment is crucial for several reasons:

Avoiding Fees: If you don’t return your equipment, you may incur unreturned equipment fees.
Environmental Responsibility: Properly returning your equipment promotes recycling and reduces electronic waste.
Ensuring Service Transfer: If you're relocating, returning your equipment is a step towards seamless service continuity.

Where to Return Fios Equipment

You have several options for returning your Fios equipment:

1. Verizon Stores

Locate a Store: Use the Verizon Store Locator to find the nearest location.
What to Bring: Bring your equipment, any receipts or invoices, and a valid ID.

2. UPS Stores

Partner Locations: Verizon partners with UPS for returns.
Simple Process: Hand over your equipment to the UPS store staff, and they will package and ship it back to Verizon for you.
Tracking Options: Ask for a tracking receipt to keep a record of your return.

3. Mail-In Return

Request a Return Kit: Log in to your Verizon account and request a prepaid shipping label for your equipment.
Pack and Ship: Safely pack your equipment and attach the shipping label. Drop it off at any USPS or UPS location.

4. Authorized Retailers

Local Retailers: Some authorized retailers may also accept returns. Check with your local stores to see if they offer this service.

Tips for a Smooth Return

Keep the Receipt: Whether you return in-store or by mail, keep your receipt or tracking number until you confirm that Verizon has received the equipment.
Remove Personal Data: Before returning your Fios equipment, make sure to erase any personal data if applicable.
Check for Additional Items: Ensure all components (cables, remotes) are included in the return.

Frequently Asked Questions

What Happens If I Don’t Return My Equipment?

If you fail to return your Fios equipment, Verizon may charge you unreturned equipment fees, which can be quite high.

Can I Return Equipment After Canceling My Service?

Yes, you can return the equipment after cancellation. However, it’s best to do it as soon as possible to avoid late fees.

Is There a Deadline for Returning Equipment?

While Verizon does not specify an exact deadline, it's advisable to return your equipment within a few weeks of service cancellation to avoid any issues.

Conclusion

Returning your Fios equipment doesn’t have to be a headache. By utilizing the various return locations and following the tips mentioned above, you can ensure a smooth and hassle-free return process. For more information on Verizon services, visit Verizon's Help Page.

Remember, returning your equipment on time not only helps you save money but also contributes to a greener planet. Safe returning!